FAQ
When will my order be sent out?
We strive to process and dispatch your orders as quickly as possible. If we need more information from you before we can process your order, this may delay your estimated delivery date. Once approved, we aim to send orders out for delivery on the same day or process and ship them the next working day.
How do I speak to the pharmacist about my order?
To speak to one of our pharmacists about your order, email us at [email protected] or use the live chat feature in the bottom right-hand corner of your screen.
How do I get a refund?
Please see our Returns Policy for more details.
How do I reorder?
To reorder repeat prescriptions through your Click2Pharmacy account:
- Log in and go to “My Account” > “Order Repeat Prescription”
- Complete the short consultation form to update any changes since your last order
- Order your repeat prescription
Where is my order?
If you need to track the status of your order from Max Weight Loss Store, you can follow these steps:
- Log in to your account to see the current status of your order.
- We will provide you with a tracking number and link once your order is dispatched. Use these details to track your package.
- If you cannot locate your order after checking the tracking, contact our customer service.
All medications from our store are dispatched via reliable courier services like USPS, UPS or FEDEX, so tracking through the links we provide is the best way to get updates on your order’s delivery status.
My order has been placed on hold. What's happened?
If your order has been placed on hold, this is likely because our prescribers require additional information or clarification before issuing your medication. In some instances, we may be unable to prescribe the requested medication if the information provided is incomplete, incorrect or does not meet the necessary criteria. This measure is in place to ensure your health and well-being are our top priorities, so please respond promptly so we can continue processing your order.
How is MaxWeight Loss Store different from my local chemist?
We offer several key advantages over traditional brick-and-mortar pharmacies:
- Wider selection of prescription treatments is available through our online store
- Simplified ordering process
- Discreet doorstep delivery of medications in plain packaging
- Excellent prices
Why have I received a message from the pharmacy?
We will contact you if we need additional information to complete your order and issue your medication out for delivery or if we cannot provide the requested medication as prescribed. In this instance, we will suggest an alternative treatment option better suited to your needs.
Our team reaches out to gather any missing details or to offer guidance on the most appropriate solution for your healthcare requirements. Please respond promptly so we can continue providing you with quality care.
How fast is the service?
We aim to review all orders within 24 hours. We’ll do our best to help you much faster than that. If you order a test kit we’ll dispatch it the same day or next working day.
Do I need to sign for delivery?
No. You don’t need to sign for a medicine delivery or for the delivery of a home test kit. The only exception is when the quantity of medicine is too big to fit through your letterbox. If that happens, we’ll need a signature. If you’re worried about letterbox delivery because of children or pets or any other reason, please add it to your notes during checkout.
Who can use the our Service?
All of our services are available to anyone who’s 18 and over. Some of our services have upper age limits.
